5.Y launches GLUCOSE 4.0
The autonomous CRM, CX, and CPaaS built for the agentic era. AI Experience Agents give enterprise brands full ownership of the customer journey - autonomously, at scale, with zero capex.
3:38 Singapore, – 5.Y today launched GLUCOSE 4.0, an autonomous customer engagement platform for brands that can no longer afford a linear, fragmented approach to customer relationships. GLUCOSE unifies CRM, customer experience, and communications infrastructure into a single AI-native system that engages, converts, and retains customers around the clock, without adding headcount or backend complexity.
Customer engagement today is linear, fragmented, and increasingly expensive to sustain. Products have grown more complex, demanding guidance most brands can’t deliver consistently across channels. Meanwhile, millions of customers already inside a brand’s ecosystem go unengaged every day, a quiet, compounding loss of lifetime value.
Many agents, orchestrated as one
GLUCOSE closes that gap with AI Experience Agents: a brand ambassador, a product expert, a sales consultant, and a customer support agent, coordinated by an autonomous orchestrator. Together they reason and act across a customer’s entire journey, from first awareness through purchase, delivery, ownership, and retention, with no decision trees to configure.
Most AI vendors orchestrate tickets, routing a contact to the right flow, queue, or script. GLUCOSE orchestrates agents. It plans, reasons, and hands each customer to the agent best placed to help, on every channel, with one memory of the customer throughout.
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No-code control for the people who own it
At the center of GLUCOSE 4.0 is the GLUCOSE Management Console, a no-code command centre that lets marketing, CX, and product teams configure, monitor, and govern every AI Experience Agent without engineering support. Teams create and clone agents from templates, connect them to 100+ enterprise systems such as CRM, CDP, and DMS, and apply guardrails that keep every interaction on-brand.
A live conversation monitor keeps humans in the loop, not in the way: supervisors can watch, take over, or step into any conversation without disrupting the AI.
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A CRM that runs itself
GLUCOSE 4.0 also works as an AI-native CRM and pipeline engine. It classifies, qualifies, and attributes every lead across channels, with no forms and no manual scoring. Every booked appointment carries a verbatim record of the conversation that proves intent.
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Insight brands have never had
Every conversation GLUCOSE holds becomes a data asset. Engagement Analytics turns it into unaltered, contextual, first-party data: product usage patterns, sentiment, drop-off signals, and emerging customer needs, surfaced automatically rather than reconstructed after the fact.
It is a first-party data layer built for a world where third-party data is disappearing and every customer conversation is a source of truth.
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Autonomy without losing control
Every AI Experience Agent is stress-tested before deployment and monitored continuously in production with GLUCOSE Eval Metrics: the same 50+ metric model across quality control, go-live sign-off, and live runtime. Brands get autonomy without giving up control, explainability, or trust.
GLUCOSE is vendor-agnostic across leading model providers and cloud infrastructure, single-tenant by design, and built to ISO 27001 and SOC 2 standards from day one.
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A customer’s journey doesn’t follow a funnel. Neither does GLUCOSE.
Customers ask about price before they know the product, go back to compare, buy, call with a problem, and come back to renew. GLUCOSE follows them wherever they go next, handing each moment to the agent who knows it best.
“While others automate support, we built GLUCOSE so brands own the experience and turn every customer interaction into a revenue moment.”