Travellers research at any hour, in any language, across a dozen channels. GLUCOSE meets them there. Pre-booking enquiry, planning, upsell, arrival, on-property concierge, departure, loyalty. One branded autonomous agent across the journey.
CMO, Head of Guest Experience, Head of Digital, Head of Revenue at hotel and resort groups, yacht and charter operators, premium travel brands, cruise lines, integrated tourism platforms, transportation operators serving travellers.
The challenge
A guest in Munich researches Bali at 23:00. Your sales team is asleep. They book elsewhere.
Flights, transfers, room, restaurant, excursions, spa, charter, local logistics. Every handoff is a friction point and a margin opportunity you missed.
You talk to the guest during the booking window. The rest of the year they belong to OTAs, aggregators, and competitors who keep showing up.
Experience Agents for Hospitality
Plans, recommends, books, upsells, in the guest's language, on the channel they already use.
Handles requests in real time. Restaurant reservations, activity scheduling, room service, special needs.
Re-engages between stays, surfaces personalised offers, drives repeat booking on your direct channel.
Handles issues in the moment, before they become reviews.
Equips your staff with instant, accurate answers without making them the bottleneck.
Where GLUCOSE shows up
Lifecycle stages
Channels
Your guests booked the experience. You delivered most of it through a chain of suppliers and a front desk that closes at midnight. OTAs and aggregators understand that engagement is the asset and built their economics around owning it, which is why your direct-channel margin keeps compressing.
The premium you charge depends on the guest feeling consistently looked after, in their language, at the moment they need it. Doing that at scale on payroll is structurally impossible.
GLUCOSE is the branded concierge that scales without headcount. Pre-booking it captures intent and converts. On-property it handles the long tail of guest requests. Post-stay it carries the relationship through to the next booking, on your channel, with your margin intact. Decision criteria: direct-channel conversion lift, on-property upsell capture, RevPAR movement, repeat booking rate, and the loyalty engagement that finally lives in your stack instead of theirs.
WhatsApp, Line, WeChat, Viber, Zalo, Telegram, web, voice. Text, images, audio, video. GLUCOSE meets your guests on the channel they prefer, in the language they think in, with the modality that fits the moment.
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