Security & Trust

Enterprise security. 1st-party data you can trust.

GLUCOSE prioritises data security and compliance to protect the 1st-party data it captures - safeguarding user privacy and keeping you clear of regulatory risk, so you can leverage that data responsibly.

Regulation-ready

Built for GDPR and regional data-protection requirements - privacy safeguarded by design, with SOC 2 Type II and ISO 27001 certification.

1st-party data ownership

The data GLUCOSE captures is yours - collected and leveraged responsibly, without third-party leakage.

Single-tenant isolation

A dedicated cloud account per customer (including AWS); encryption in transit and at rest.

Explainability & audit

Every agent decision is traceable - guardrails, constitutions and audit trails across the reasoning loop.

Data protection

Your data, isolated and encrypted.

The 1st-party data GLUCOSE captures stays yours - protected by design, never shared, never leaked.

Single-tenant on your cloud

A dedicated cloud account per customer - your data never shares infrastructure with anyone else.

Encrypted end to end

Encryption in transit and at rest across the entire stack, by default.

1st-party data ownership

The data GLUCOSE captures is yours - collected and leveraged responsibly, with no third-party leakage.

Explainability & audit

Every agent decision is traceable - guardrails, constitutions and audit trails across the reasoning loop.

Defense in depth

From a science problem to an engineering one.

Layer 1

Instructions & Guardrails

Tight constraints on every prompt narrow the domain and enforce brand voice, policy and legal boundaries.

Layer 2

Supervisor Models

AI watching AI in real time - detecting policy breaches and flagging responses below threshold before users see them.

Layer 3

Human Review

Post-conversation analysis using AI to surface the "needles in the haystack" for human remediation.

GLUCOSE Eval Metrics

A continuous quality pipeline - pre-flight to production.

Quality is not a final-stage gate. GLUCOSE Eval Metrics run the same metric vocabulary across three phases, so every score is comparable end-to-end.

Phase 01 · QC

Pre-deployment Quality Control

Internal stress-testing against synthetic and adversarial cases - validates corpus, IGD guardrails and journey logic before a real user ever interacts.

Output
QC Score Report · Corpus gap analysis · Config sign-off
Phase 02 · UAT

User Acceptance Testing

Client-facing validation against real scenarios and stakeholder conversations. The UAT report is a formal go-live milestone - not an internal handshake.

Output
UAT Runs Report · Client go-live sign-off
Phase 03 · Runtime

Live Intelligence

Continuous scoring of every production conversation - drift detection, drop-off analytics, sentiment trends and 1st-party insight feeding the next cycle.

Output
Live dashboards · Drift alerts · Insight extracts
50+
Proprietary metrics
3
Lifecycle phases
100%
Conversations scored in production
Security & compliance

Trusted by enterprise clients. Evals. Compliance. Certifications.

SOC 2, ISO 27001, HIPAA and GDPR compliant by design, with every conversation scored by GLUCOSE Eval Metrics.

  • 4.81 GLUCOSE Evals
  • SOC 2 Type II Certified SOC 2
  • ISO 27001 Certified ISO 27001
  • HIPAA Compliant HIPAA
  • GDPR Compliant GDPR
Trust Center

Autonomous CRM CX CPaaS all in one