AI-Native CX

GLUCOSE handles the conversation.
Your team stays in control.

GLUCOSE operates fully autonomously. Supervisors can monitor every conversation, take over at any moment, or blacklist contacts — without disrupting the AI flow.

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Real Time

Live Conversation Monitor

Every active thread across all channels visible in real time — message history, channel, and engagement status at a glance. Nothing happens in the dark.

Auto-Built

Automated User Profiles

Interests, GLUCOSE Score, active agents, and an AI-generated status summary — assembled from conversation context, not manual entry. Zero data entry overhead.

1–5 Live

Per-Turn Eval Scores

Each agent response scored live against your brand metrics: tone, clarity, booking confirmation, brand voice — flagged automatically when below threshold.

One Click

Take Over · Blacklist

One-click human override: assume control of any live conversation or block a contact — surgical intervention without rebuilding any workflow or losing conversation context.

Human-in-the-loop, not human-in-the-way

GLUCOSE runs autonomously. Your team intervenes only when it matters — with full context already in front of them.

Full context — zero manual data entry

GLUCOSE Score, user interests, active Journey stage and AI-generated status summaries are all inferred from the conversation and surfaced automatically.

Human takeover · On your terms

Escalate to a human — only when it matters.

GLUCOSE runs autonomously and hands off on your rules. Configure when, to whom, and how — the AI keeps handling everything else.

Escalation rules

Define the exact conditions that trigger a handoff — sentiment, intent, value thresholds or an explicit customer request.

Smart routing

Route each escalation to the right team or agent with a configurable distribution algorithm — no conversation lands in the wrong place.

Instant notifications

The moment a human is needed, the right person is alerted with full conversation context — nothing waits in a queue.

Trust & privacy

Sensitive data, protected by default.

Supervisors see what they need — and nothing they shouldn't. Privacy and compliance are built into every live conversation.

PII redaction & reveal

Personal data is redacted by default and revealed only to permitted roles — privacy-tiered, per your policy.

Blacklist & compliance

Block any contact in one click and enforce responsible-AI rules on every live conversation.

Full audit trail

Every takeover, reveal and action is logged and explainable — accountable end to end.

GLUCOSE handles the conversation.Your team stays in control.