Quality Control for Experience Agents
Every agent change now gets a confidence check before it reaches a customer. Quality Control runs Experience Agents against their test scenarios right from the save flow, so your team can validate changes the moment they make them.
Bake confidence into every stage of the customer journey. Quality Control is here for Experience Agents, giving your team a fast, built-in way to validate changes the moment you make them.
Edit an agent, then run a targeted QC check right from the save flow. QC runs your agent against its attached test scenarios, summarizes the outcome at a glance, and lets you open individual conversations to see exactly why a result passed, warned, or failed — no guesswork, no separate tooling.
What’s new
- Validate instantly — run QC the moment you finish editing an Experience Agent.
- See the full picture — review QC score, overall outcome, and conversation-level results in one place.
- Understand every result — drill into evaluator reasoning to see what drove each failure or warning.
- Promote with confidence — use QC readiness as a gate in your promotion workflow, so only validated changes go live.
- Built for the right people — available to users with Administrator or Agent Designer roles.