GLUCOSE handles the conversation.
Your team stays in control.
GLUCOSE operates fully autonomously. Supervisors can monitor every conversation, take over at any moment, or blacklist contacts — without disrupting the AI flow.
Live Conversation Monitor
Every active thread across all channels visible in real time — message history, channel, and engagement status at a glance. Nothing happens in the dark.
Automated User Profiles
Interests, GLUCOSE Score, active agents, and an AI-generated status summary — assembled from conversation context, not manual entry. Zero data entry overhead.
Per-Turn Eval Scores
Each agent response scored live against your brand metrics: tone, clarity, booking confirmation, brand voice — flagged automatically when below threshold.
Take Over · Blacklist
One-click human override: assume control of any live conversation or block a contact — surgical intervention without rebuilding any workflow or losing conversation context.
GLUCOSE runs autonomously. Your team intervenes only when it matters — with full context already in front of them.
GLUCOSE Score, user interests, active Journey stage and AI-generated status summaries are all inferred from the conversation and surfaced automatically.
Escalate to a human — only when it matters.
GLUCOSE runs autonomously and hands off on your rules. Configure when, to whom, and how — the AI keeps handling everything else.
Escalation rules
Define the exact conditions that trigger a handoff — sentiment, intent, value thresholds or an explicit customer request.
Smart routing
Route each escalation to the right team or agent with a configurable distribution algorithm — no conversation lands in the wrong place.
Instant notifications
The moment a human is needed, the right person is alerted with full conversation context — nothing waits in a queue.
Sensitive data, protected by default.
Supervisors see what they need — and nothing they shouldn't. Privacy and compliance are built into every live conversation.
PII redaction & reveal
Personal data is redacted by default and revealed only to permitted roles — privacy-tiered, per your policy.
Blacklist & compliance
Block any contact in one click and enforce responsible-AI rules on every live conversation.
Full audit trail
Every takeover, reveal and action is logged and explainable — accountable end to end.